Project RE: ACT (Syncx to Serve): An Experiential Learning Theory (ELT)-Based Team-Building Module For Hotel Employees

Project RE:ACT (SyncX to Serve) was a team-building programme conducted for hotel employees. The programme was created based on a needs analysis, which showed that communication, teamwork, problem-solving, and emotional management were important areas to improve among the staff. This programme used an experiential learning approach, where participants learned through talks, group activities, discussions, and games sessions. A total of 45 staff joined the programme, and 42 completed all three submodules. The three submodules were Speak, Listen & Connect, Think, Talk & Solve, and Emotion to Empowerment. A pre-test and post-test were used to measure the effectiveness of the programme. The results showed that participants improved in several areas, especially in communication, teamwork, problem-solving, and emotional intelligence. Overall, Project RE:ACT (SyncX to Serve) helped participants build better workplace skills and encouraged positive interaction among hotel employees.

communication, teamwork, problem-solving, team-building, hotel employees

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