The Impact of Employee Satisfaction on the Performance of Manufacturing Employees in Shanghai
Authors
Faculty of Business, Economics and Accountancy, Universiti Malaysia Sabah, Sabah (Malaysia)
Faculty of Business, Economics and Accountancy, Universiti Malaysia Sabah, Sabah (Malaysia)
Faculty of Business, Economics and Accountancy, Universiti Malaysia Sabah, Sabah (Malaysia)
Article Information
DOI: 10.47772/IJRISS.2025.910000298
Subject Category: Business Management
Volume/Issue: 9/10 | Page No: 3650-3660
Publication Timeline
Submitted: 2025-10-12
Accepted: 2025-10-18
Published: 2025-11-11
Abstract
This study investigates the impact of employee satisfaction on performance among manufacturing employees in Shanghai using a structural equation modeling (SEM) approach. Data were collected from 100 employees through questionnaires and semi-structured interviews, assessing. The SEM results show that employee satisfaction has
a significant positive effect on performance, confirming its predictive role in enhancing task completion, teamwork, and adaptability. The findings also reveal a reciprocal relationship between satisfaction and performance, forming a reinforcing cycle of motivation and achievement. Practically, managers should strengthen recognition systems, promote supportive team environments, and establish transparent development pathways. The study contributes to understanding how satisfaction drives performance and offers actionable guidance for improving employee engagement and organizational effectiveness in China’s manufacturing sector.
Keywords
employee satisfaction, employee performance
Downloads
References
1. Abeje, M., & Luo, F. (2023). The influence of safety culture and climate on safety performance: Mediating role of employee engagement in manufacturing enterprises in Ethiopia. Sustainability, 15(14), 11274. [Google Scholar] [Crossref]
2. Adams, R., & Nino, V. (2024). Work-related psychosocial factors and their effects on mental workload perception and body postures. International Journal of Environmental Research and Public Health, 21(7), 876. [Google Scholar] [Crossref]
3. Baxi, B., & Atre, D. (2024). Exploring Job Satisfaction: Understanding the Meaning, Importance, and Dimensions. J. Manag. Entrep, 18, 1-10. [Google Scholar] [Crossref]
4. Bayram, M. (2022). Factors affecting employee safety productivity: an empirical study in an OHSAS 18001-certified organization. International journal of occupational safety and ergonomics, 28(1), 139-152. [Google Scholar] [Crossref]
5. Bergman, M. E., Donovan, M. A., Drasgow, F., Overton, R. C., & Henning, J. B. (2008). Test of theory of individual differences in task and contextual performance. Human Performance, 21(3), 227-253. [Google Scholar] [Crossref]
6. Böckerman, P., & Ilmakunnas, P. (2008). Interaction of working conditions, job satisfaction, and sickness absences: evidence from a representative sample of employees. Social Science & Medicine, 67(4), 520-528. [Google Scholar] [Crossref]
7. Campbell, S., Greenwood, M., Prior, S., Shearer, T., Walkem, K., Young, S., Bywaters, D., & Walker, K. (2020). Purposive sampling: complex or simple? Research case examples. Journal of research in Nursing, 25(8), 652-661. [Google Scholar] [Crossref]
8. Hameed, A., & Waheed, A. (2011). Employee development and its affect on employee performance a conceptual framework. International journal of business and social science, 2(13), 224-229. [Google Scholar] [Crossref]
9. Hasan, M., & Mishra, V. (2025). Impact of Herzberg’s Two-Factor Theory and Its Influence on Employee Retention: A Sectoral Comparative Study in Bangladesh. Kelaniya Journal of Human Resource Management, 20(1), 34-48. [Google Scholar] [Crossref]
10. Koncar, P., Santos, T., Strohmaier, M., & Helic, D. (2022). On the application of the Two-Factor Theory to online employer reviews. Journal of Data, Information and Management, 4(1), 1-23. [Google Scholar] [Crossref]
11. Mutegi, T. M., Joshua, P. M., & Maina, J. K. (2023). Workplace safety, Employee safety attitudes and employee productivity of manufacturing firms. SA Journal of Human Resource Management, 21, 1989. [Google Scholar] [Crossref]
12. Naseem, A., Sheikh, S. E., & Malik, K. P. (2011). Impact of employee satisfaction on success of organization: Relation between customer experience and employee satisfaction. International journal of multidisciplinary sciences and engineering, 2(5), 41-46. [Google Scholar] [Crossref]
13. Nordmann, A. J., Kasenda, B., & Briel, M. (2012). Meta-analyses: what they can and cannot do. Swiss medical weekly, 142(0910), w13518-w13518. [Google Scholar] [Crossref]
14. Sageer, A., Rafat, S., & Agarwal, P. (2012). Identification of variables affecting employee satisfaction and their impact on the organization. IOSR Journal of business and management, 5(1), 32-39. [Google Scholar] [Crossref]
15. Santhanam, N., & Srinivas, S. (2020). Modeling the impact of employee engagement and happiness on burnout and turnover intention among blue-collar workers at a manufacturing company. Benchmarking: An International Journal, 27(2), 499-516. [Google Scholar] [Crossref]
16. Wai, L. C., Isa, A., Bhandari, P., Senathirajah, A., Haque, R., Devasia, S., Ramasamy, G., Krishnasamy, H., & Al-Hunaiyyan, A. (2024). Factors influencing job satisfaction to ensure sustainable growth amongst family-owned organizations in Malaysia. Kurdish Studies, 12(1), 3144-3173. [Google Scholar] [Crossref]
Metrics
Views & Downloads
Similar Articles
- Empowering SME Performance Through Social Media: The Mediating Role of Entrepreneurial Orientation in Malaysian Manufacturing SMEs
- Effective School Bullying Prevention Strategies: A Thematic Review
- Impact of Workplace Conflict on the Operational Performance of Deposit Money Banks in Enugu State.
- Towards Digital Financial Solutions: A Conceptual Model of SME Strategies and Strategic Development
- Effect of Work-Life Balance and Affective Commitment on Employee Performance in the Hotel Industry in Plateau State