Digital Technologies and Logistics Efficiency: Empirical Evidence from Selected Logistics Firms in Lagos State, Nigeria.

The logistics industry is undergoing rapid digital transformation driven by the need for improved operational efficiency, faster delivery performance, and cost reduction.This study examines the influence of digital technologies on the efficiency of logistics operations in selected logistics firms in Lagos State, Nigeria.The study is hinged on Resource Based Theory and descriptive survey research design was adopted, involving employees and management personnel from DHL Nigeria, GIG Logistics, and Red Star Express. The study population comprised 5,334 employees, from which a sample of 372 respondents was selected using the Taro Yamane sampling technique. Data were collected through structured questionnaires and analyzed using descriptive statistics, multiple regression analysis, and Analysis of Variance (ANOVA). The findings reveal that digital technologies significantly improve logistics efficiency through enhanced operational coordination, inventory management, shipment visibility, and customer service delivery. Regression results indicate that digital technologies significantly influence delivery speed and timeliness (R = 0.768; R² = 0.590; F = 66.203, p < 0.05). Real-time tracking systems (β = 0.512, p < 0.001) and digital reporting systems (β = 0.463, p < 0.001) were found to be major determinants of delivery performance. Similarly, digital technologies significantly improve cost efficiency (R = 0.742; R² = 0.551; F = 47.386, p < 0.05), with real-time tracking systems (β = 0.451, p < 0.001) and automated inventory management systems (β = 0.418, p < 0.001) contributing significantly. Despite these benefits, implementation challenges such as high technology costs, poor internet connectivity, inadequate power supply, lack of technical expertise, and resistance to change persist. The study concludes that digital technologies constitute strategic resources capable of improving logistics performance and competitiveness in developing economies. Therefore it was recommended that there is need for investment in state of the art didgital logistics such as IOT, Tracking Systems, Artificial Intelligence and automation of warehouse systems.

Digital technologies, logistics efficiency, Operational Performance

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