A User-Centred Design Approach for an Interactive Augmented Reality Campus Map to Enhance Student Experience

Augmented Reality (AR) has emerged as an innovative technology that enhances user interaction by seamlessly integrating digital content with the physical environment. In educational settings, AR offers significant potential to improve campus navigation by providing immersive, real-time guidance that enhances users' spatial awareness and overall experience. This study presents FTMK GUIDE, an interactive AR-based campus navigation application developed to assist students in locating classrooms, offices, laboratories, and other essential facilities within the Fakulti Teknologi Maklumat dan Komunikasi (FTMK). Unlike conventional static maps, the application delivers contextual information through an intuitive and interactive interface, enabling users to navigate the campus more efficiently. The application was developed using the ADDIE instructional design methodology, comprising the Analysis, Design, Development, Implementation and Evaluation phases. This systematic approach ensured that the application was designed according to user requirements, implemented with appropriate AR functionalities, and evaluated for usability and effectiveness. To assess its performance, the application was tested with 40 students. Data collected from the evaluation indicated a high level of user satisfaction, particularly regarding ease of use, interface design, navigation accuracy, and the usefulness of its interactive features. Participants also reported increased confidence in navigating the campus, especially during their initial weeks of study, suggesting that the application effectively supports student orientation and adaptation. The findings demonstrate that AR technology can significantly enhance campus wayfinding by offering a more engaging and practical alternative to traditional navigation methods. The proposed application contributes to improving the student experience through interactive digital navigation and highlights the potential of AR as a valuable solution for smart campus initiatives and technology-enhanced learning environments.

Augmented Reality, Campus Navigation, User Experience (UX), Smart Campus, Student Experience

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