An Empirical Investigation of Promotional Effectiveness for National Language Publications: The Case of Dewan Bahasa Dan Pustaka: A Conceptual Paper

This conceptual paper examines the determinants of promotional effectiveness for national language publications published by Dewan Bahasa dan Pustaka (DBP), Malaysia’s principal institution responsible for the preservation, development, and promotion of the Malay language. The study explores how promotional effectiveness is influenced by the integration of promotional mix strategies, customer engagement, digital transformation, and language policy within the context of state-supported cultural publishing. Drawing upon major theoretical perspectives, including the Elaboration Likelihood Model (ELM), Hierarchy of Effects Model, and Customer Engagement Theory, the paper proposes a conceptual framework linking promotional mix elements to promotional effectiveness through the mediating role of customer engagement. The study highlights the challenges faced by DBP in adapting traditional publishing and promotional practices to contemporary digital environments characterized by social media, e-commerce platforms, and algorithm-driven consumer behavior. In addition, the paper synthesizes recent empirical literature related to promotional effectiveness, digital marketing, customer engagement, and consumer behavioral outcomes between 2018 and 2025. A positivist research paradigm with a quantitative methodological approach is proposed, utilizing survey questionnaires among primary school students and civil servants in Malaysia. The findings are expected to contribute theoretically by integrating language policy, publishing transformation, and digital marketing perspectives into a multidimensional promotional effectiveness framework. Practically, the study is anticipated to provide strategic insights for optimizing DBP’s promotional strategies while preserving linguistic and cultural integrity in both domestic and international markets.

Promotional Effectiveness, Customer Engagement, Promotional Mix, National Language Publications, Dewan Bahasa dan Pustaka (DBP)

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