Analyzing Factors Hindering Access to Mental Health Services among Communities

Mental health is an important aspect of individual and community well-being; however, access to mental health services continues to face various challenges. This study aims to analyze the factors influencing access to and utilization of mental health services among communities. Data were collected through semi-structured interviews with selected participants and document analysis, including mental health policies, statistical reports from the Ministry of Health Malaysia, and previous studies. Interviews were conducted face-to-face and online, recorded with participants’ consent, and transcribed verbatim. Interview data were analyzed using thematic analysis through coding, theme development, and interpretation. Document analysis was used to support and triangulate the interview findings. The results indicate several key factors influencing mental health literacy, public awareness, and the utilization of available services. The findings may assist authorities in formulating effective intervention strategies to improve access to and utilization of mental health services within communities.

Mental health, Andersen’s Behavioral Model, thematic analysis

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