Effect of Strategic Mapping on Performance of Transmission Company in Enugu Region of South East Nigeria.

The study examined the effect of strategic mapping on performance of Transmission Company in Enugu Region of South East Nigeria. This study sought to examine the relationship between strategic vision mapping and operational efficiency of transmission company of Nigeria, investigate the impact of customer perspective mapping on service delivery of transmission company of Nigeria. The descriptive survey research design was adopted for the study. The population was 5640, out of which a sample size of 543 was realized using cochran formula at 5% error tolerance and 95% level of confidence. Data were collected through primary and secondary sources. Out of 543 copies of the questionnaire distributed, 509 copies (93.74%) were returned while 34 copies (6.26%) were not returned. The hypotheses were tested using simple linear regression and Pearson product moment correlation coefficient. The findings revealed that Strategic vision mapping has a significant effect on operational efficiency of transmission company of Nigeria (r = .875, p< .05). Customer perspective mapping has significant and positive effect on service delivery of transmission company of Nigeria (r = 0.973; F= 1625.007; t =40.311; p<0.05). The study concluded that The study concluded that The study concluded that Strategic mapping is crucial for organizations as it visually represents how different strategic goals are interconnected, facilitating alignment, communication, and effective execution of the overall strategy. The study recommended that Transmission company of Nigeria should adopt and practice Strategic vision mapping because that will impacts on organizational performance by clarifying strategic direction, enhancing communication, and fostering alignment among employees. It provides a visual representation of the organization's goals and how they connect, making it easier for everyone to understand their role in achieving those goals

Strategic mapping, Performance; Customer perspective mapping; Strategic vision mapping

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