Electronic Governance and Effective Service Delivery in Nigeria: An Assessment of Akwa Ibom State Ministry of Finance

The delays, abuse of office, diversion of public funds by officials, unnecessary bureaucratic bottle necks among other impediments of effective service delivery occasioned by the manual cum-paper-based governance has made it imperative for modern governments to adopt e-governance for effective service delivery, particularly in the financial sector. The study examined the applicability of e-governance in public sector management as it affects efficient service delivery in Nigeria. This study was deliberately narrowed to only internet – based e-governance in Akwa Ibom State Ministry of Finance in an attempt to assess whether or not there is improved service delivery through the adoption of ICT. Communication Theory was adopted in this study since it is considered the most suitable in a work that evaluated the diffusion of Information and Communication Technology (ICT) into state practices in Nigeria. This study employed the survey research method: hence data were obtained through the structured questionnaires to elicit information from the respondents. In this regard, hypotheses were formulated, tested and analyzed using chi-square statistical technique. The multi-stage sampling technique was used to select the population of the study: cluster, simple random and stratified systematic sampling techniques were utilized in the selection of the study sample. The sample techniques were applied at three stages. The Bourley’s Proportional allocation formula was used to determine the sample size which was 284. To ensure validity of the instrument, research experts and project supervisors validated the research questionnaires. The split-half technique of reliability co-efficient was used in determining the internal consistency of the instrument. The reliability coefficient of e-governance and effective service delivery: an assessment of ministry of finance Akwa lbom State, stood at 0, thus, this reliability coefficient of the measuring instrument was considered fairly high. The results were interpreted and recommendations made. The major findings of this study was that the application of e-governance has a positive impact on goal attainment in Akwa Ibom State Ministry of Finance. Based on the above findings, it was recommended amongst others that: information and communication technology should be introduced into governance to enhance effective service delivery.

Governance, Government, e-government, e-governance, productivity

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