From Audit Findings to Strategic Decisions : The Role of Management Review in Governing Accredited Inspection Bodies

The ISO/IEC 17020 standard requires accredited inspection bodies (IBs) to conduct management reviews as part of their quality management system (clause 8.5). However, while much research has focused on surveillance (Article 2) and internal audit (Article 4), the management review remains the least explored stage of the continuous improvement cycle. This article addresses the following question : How does the management review transform audit results and surveillance data into strategic decisions that ensure the sustainability of accreditation ?

Management review, governance, strategic decision-making, ISO/IEC 17020

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