Impact of Low Healthcare Employees Job Satisfaction to Organization
Authors
Hospital Kuala Nerang (Malaysia)
Azman Hashim International Business School (AHIBS), Universiti Teknologi Malaysia (Malaysia)
Azman Hashim International Business School (AHIBS), Universiti Teknologi Malaysia (Malaysia)
Johor Business School, Universiti Tun Hussein Onn Malaysia (Malaysia)
Article Information
DOI: 10.47772/IJRISS.2025.91100493
Subject Category: Social science
Volume/Issue: 9/11 | Page No: 6283-6289
Publication Timeline
Submitted: 2025-12-03
Accepted: 2025-12-08
Published: 2025-12-20
Abstract
Job satisfaction among healthcare employees remains a decisive factor in shaping the quality, continuity, and integrity of healthcare delivery. This study explores the underlying contributors to low job satisfaction and examines how these conditions influence organisational performance within the healthcare sector. The literature consistently points to workload pressure, burnout, limited recognition, inadequate remuneration, and unsupportive work environments as central issues that weaken employee morale and reduce overall engagement. These conditions have been associated with higher turnover, greater financial strain on organisations, and increased risks to patient safety. Evidence from multiple settings indicates that dissatisfaction disrupts service quality, contributes to medical errors, and places additional stress on remaining staff, creating a cycle that is difficult to reverse once established. The discussion further highlights how global health crises, including the recent pandemic, intensified existing structural weaknesses and magnified the emotional and professional burden carried by healthcare workers. The findings reinforce the argument that strengthening job satisfaction is not merely an employment concern but a strategic priority for organisational resilience. Fostering supportive work environments, ensuring fair and transparent compensation, improving recognition practices, and creating meaningful opportunities for growth are essential pathways toward sustaining a committed and competent healthcare workforce.
Keywords
Job satisfaction, healthcare employees, organisational performance
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References
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