See Before You Stay: An Immersive Hotel Booking System with a 360° Virtual Tour for the First Islatel

The Immersive Hotel Booking System with a 360° Virtual Tour is a web-based platform developed for The First Islatel in Alaminos City, Pangasinan, to address challenges associated with traditional hotel reservation processes. Existing booking methods, such as call-in, walk-in, and basic online reservations, provide limited opportunities for potential guests to explore hotel facilities before making a booking decision. This lack of visual interaction often results in booking uncertainty, unmet guest expectations, manual data-entry errors, and inefficiencies in reservation management. To address these concerns, the study aimed to design and develop an interactive and user-centered hotel booking system that enhances customer engagement and streamlines hotel operations. The system was developed using the Rapid Application Development (RAD) model to enable iterative design, user feedback integration, and accelerated system deployment. It is built on a Three-Tier Architecture consisting of presentation, application, and database layers to ensure scalability, maintainability, and security. Key features of the system include an immersive 360° virtual tour viewer, a self-service digital Customer Information Sheet (CIS), a secure online booking and payment module, and an administrative control panel for reservation and customer management. The system was evaluated by 34 respondents composed of hotel management personnel, staff, guests, and information technology experts. Evaluation results produced an overall weighted mean of 4.13, interpreted as Very Good. Among the quality attributes assessed, Usability obtained the highest rating of 4.71, interpreted as Excellent, followed by Reliability with 4.11 and Functionality with 4.06. Findings indicate that the system is functional, reliable, user-friendly, and ready for deployment. Furthermore, it offers a practical and replicable digital solution for hospitality establishments seeking to modernize reservation processes, improve guest experiences, and support digital transformation initiatives

Hotel Booking System, 360° Virtual Tour, Rapid Application Development, Immersive Technology, The First Islatel, ISO 9126

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