Strategies for Effectively Implementing the Digital Technology Organizational Policyat one Stop Border Posts in Kenya

The study examined the adequacy of technological policy frameworks in supporting border security management at One Stop Border Posts (OSBPs) in Kenya. Although significant investments had been made in technological systems such as biometric verification, cargo scanning, surveillance infrastructure, and automated risk assessment tools, operational effectiveness continued to depend on the strength of the policy frameworks guiding their implementation.
The study was grounded in the Technology Acceptance Model (TAM) and the Regional Security Complex Theory (RSCT), which jointly explained how user perceptions and institutional arrangements influenced technology utilization and security outcomes. A convergent mixed-methods design was adopted, involving 123 OSBP personnel for quantitative data and key informants for qualitative insights. Data were analyzed using descriptive statistics and thematic analysis, with integration achieved through joint display interpretation.
Findings indicated that technological policy frameworks at OSBPs were moderately adequate. Policy clarity and adaptability were relatively supported; however, significant gaps were identified in accountability, enforcement, training, and implementation feasibility. These weaknesses limited consistent system utilization and reduced operational effectiveness.
The study concluded that border security performance depended not only on technological investment but also on robust, enforceable, and adaptive policy frameworks supported by institutional capacity. Strengthening accountability mechanisms, enhancing staff training, and improving policy coherence were identified as essential for optimizing technology-driven border management in Kenya.

Technological policy frameworks, One Stop Border Posts, border security, Kenya, Technology Acceptance Model, Regional Security Complex Theory

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