The Effects of Work Engagement on Counterproductive Work Behavior: The Part Conscientiousness Plays as Moderation and Emotional Exhaustion as Mediation (PT Pasoka Sumber Karya Study)

This study aims to analyze the effect of work engagement on counterproductive work behavior, considering the role of emotional exhaustion as a mediating variable and conscientiousness as a moderating variable. The phenomenon of counterproductive work behavior (CWB) at PT Pasoka Sumber Karya is evident from high absenteeism rates, the use of office facilities for personal purposes, poor time management, and low concern for cleanliness. The study population consists of all 105 employees of PT Pasoka Sumber Karya, selected as a sample using the census method. Data were collected via a questionnaire and analyzed using Partial Least Squares (PLS-SEM) with the assistance of SmartPLS 3.2.7. The results of the study indicate that: (1) work engagement has a significant negative effect on emotional exhaustion; (2) emotional exhaustion has a significant positive effect on counterproductive work behavior; (3) work engagement has a significant negative effect on counterproductive work behavior; (4) emotional exhaustion mediates the relationship between work engagement and counterproductive work behavior; (5) conscientiousness moderates the relationship between work engagement and emotional exhaustion. This study reinforces the Conservation of Resources (COR) theory, which emphasizes the importance of psychological resources in preventing counterproductive behavior.

work engagement, emotional exhaustion, conscientiousness, counterproductive work behavior

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