The Research Evaluates DBKL's Preparedness to Implement Electronic Record Applications for Digital Examination Systems Used in Recruitment Processes

This study assesses the readiness of the Kuala Lumpur City Hall (DBKL) Recruitment Unit under the Human Resource Management Department to implement electronic record submissions in its digital examination system. Currently, DBKL relies heavily on manual recruitment procedures such as paper-based assessments and traditional interviews, reflecting the hybrid approach still common in Malaysia’s public sector due to limited digital integration and varying staff digital literacy (Noradila Mohd Nasir & Siti Khatizah Safiyuddin, 2007; Jamaludin et al., 2022). Using semi-structured interviews with HR and IT personnel, the study examines digital readiness, identifies operational gaps, and aligns findings with the Malaysia e-Government Transformation Plan (2021–2025) and the MyDIGITAL Blueprint (Access Partnership, 2023). The results indicate that digital transformation within DBKL is at a moderate stage, but it holds strong potential for improvement through structured policy development, investment in ICT infrastructure, and continuous digital upskilling. The study concludes that adopting an online examination system can enhance recruitment efficiency, data accuracy, and transparency, supporting Malaysia’s vision for a fully digital public sector (Hashim & Yunus, 2020; Koman, 2024; Ciancarini et al., 2023).

human resources

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