Turnover Intention among Women Professionals in the ICT Sector: Individual, Organizational, and Environmental Perspectives

Retaining women professionals in the labour market is important for strengthening women’s economic participation and preventing organizations from losing skilled human capital. In the information and communication technology (ICT) sector, job demands, organizational conditions, and alternative employment opportunities may shape employees’ considerations of whether to remain with or leave their organizations. This study aims to identify the level of turnover intention among women professionals in the ICT sector and to examine the individual, organizational, and environmental factors associated with their work experiences. A quantitative survey was conducted among 53 women employed in an ICT firm. The data were analysed using descriptive statistics, including frequencies, percentages, and mean scores. The findings indicate a moderate level of turnover intention. Among the three dimensions examined, environmental factors recorded the highest mean score, followed by individual and organizational factors. More specifically, respondents reported relatively high perceptions of alternative employment opportunities, whereas several aspects of their relationships with supervisors recorded low scores. These findings suggest that turnover intention among women professionals should not be understood solely in terms of individual experiences but also within the broader organizational and labour market contexts. The study provides practical implications for organizations seeking to develop more responsive strategies for retaining women professionals by addressing their work experiences and evolving career opportunities.

turnover intention; women professionals; ICT sector; individual factors; organizational factors; environmental factors

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