Reimagining Work-Life Synergy and Employee Well-Being through Digital, Organizational, and Individual Interventions in the Banking Sector

In this age of accelerated digital transformation, the traditional concept of work-life balance (WLB) appears insufficient to capture the complexities at professional and personal domains of employees. This research repositions the discourse toward work-life synergy (WLS), a framework that emphasizes integration and enrichment rather than separation of roles. Anchored in the banking sector of India, the study investigates the relationship between WLS and employee well-being (EWB), which extends beyond job satisfaction and psychological health to encompass resilience, engagement, and meaning at work. The moderating roles of organizational interventions (OI), individual interventions (II), and digital interventions (DI) are introduced, with DI representing an innovative extension to the literature. Primary data from 2,150 women employees across public and private sector banks of Rajasthan were collected using a structured questionnaire. Partial Least Squares Structural Equation Modeling (PLS-SEM) was employed to evaluate measurement and structural models. Results demonstrated that WLS significantly predicts EWB, while OI and II differentially moderate this relationship. DI emerged as a powerful moderator, amplifying both positive and negative outcomes depending on digital readiness. The study contributes theoretically by advancing WLB research toward synergy and well-being, and practically by offering strategies for integrating organizational, personal, and digital interventions in dynamic work settings.

Work-life Synergy, Employee Well-Being, Organizational Interventions, Digital Interventions, Individual Resilience, Banking Sector, PLS-SEM

1. Adholiya, A. & Paliwal, P. (2015). Analysis of Workplace and Daily Life Routine Stressors on Job Satisfaction and Productivity: A Study on Selected Hotels’ Employees of Udaipur, Rajasthan, Splint International Journal of Professionals, 2 (4), 50. [Google Scholar] [Crossref]

2. Choudhury, P., Foroughi, C., & Larson, B. Z. (2020). Work‐from‐anywhere: The productivity effects of geographic flexibility. Strategic Management Journal, 42(4), 655–683. https://doi.org/10.1002/smj.3251 [Google Scholar] [Crossref]

3. Connor, K. M., & Davidson, J. R. T. (2003). Development of a new resilience scale: The Connor-Davidson Resilience Scale (CD-RISC). Depression and Anxiety, 18(2), 76–82. https://doi.org/10.1002/da.10113 [Google Scholar] [Crossref]

4. Deery, M., & Jago, L. (2015). Revisiting talent management, work-life balance and retention strategies. International Journal of Contemporary Hospitality Management, 27(3), 453–472. https://doi.org/10.1108/IJCHM-12-2013-0538. https://doi.org/10.1108/IJCHM-12-2013-0538 [Google Scholar] [Crossref]

5. Dhiman, N., Kanojia, H., Jamwal, M., & Kumar, S. (2025). A systematic review on employee happiness: three-decade review, synthesis and research propositions. Journal of Management History. https://doi.org/10.1108/JMH-01-2024-0005 [Google Scholar] [Crossref]

6. Diener, E., Wirtz, D., Tov, W., Kim-Prieto, C., Choi, D., Oishi, S., & Biswas-Diener, R. (2010). New well-being measures: Short scales to assess flourishing and positive and negative feelings. Social Indicators Research, 97(2), 143–156. https://doi.org/10.1007/s11205-009-9493-y [Google Scholar] [Crossref]

7. Direnzo, M. S., Greenhaus, J. H., & Weer, C. H. (2015). Relationship between protean career orientation and work–life balance: A resource perspective. Journal of Organizational Behavior, 36(4), 538-560. https://doi.org/10.1002/job.1996 [Google Scholar] [Crossref]

8. Farayola, O. A. (2024). Revolutionizing banking security: integrating artificial intelligence, blockchain, and business intelligence for enhanced cybersecurity. Finance & Accounting Research Journal, 6(4), 501-514. 10.51594/farj.v6i4.990 [Google Scholar] [Crossref]

9. Ghai, S., & Sharma, A. P. (2025). Connectivity to Work and Work‐Life Behaviors: A Review and Research Agenda. Global Business and Organizational Excellence. https://doi.org/10.1002/joe.70004 [Google Scholar] [Crossref]

10. Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10(1), 76–88. https://doi.org/10.2307/258214 [Google Scholar] [Crossref]

11. Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the academy of marketing science, 43(1), 115-135. https://doi.org/10.1007/s11747-014-0403-8 [Google Scholar] [Crossref]

12. Hone, L. C., Jarden, A., Schofield, G. M., & Duncan, S. (2014). Measuring flourishing: The impact of operational definitions on the prevalence of high levels of well-being. International Journal of Wellbeing, 4(1), 62–90. https://doi.org/10.5502/ijw.v4i1.4 [Google Scholar] [Crossref]

13. Ilies, R., Aw, S. S. Y., & Pluut, H. (2017). Intraindividual models of employee well-being: What have we learned and where do we go from here? European Journal of Work and Organizational Psychology, 24(6), 827–838. https://doi.org/10.1080/1359432X.2015.1071422 [Google Scholar] [Crossref]

14. Kalliath, T., & Brough, P. (2008). Work–life balance: A review of the meaning of the balance construct. Journal of Management & Organization, 14(3), 323–327. https://doi.org/10.5172/jmo.837.14.3.323 [Google Scholar] [Crossref]

15. Kaushal, T., & Predmore, S. (2025). The women’s inclusion agenda: Gender and everyday practices across registers of finance. Finance and Society, 11(1), 81-102. doi:10.1017/fas.2024.19 [Google Scholar] [Crossref]

16. Kelly, E. L., Moen, P., Oakes, J. M., Fan, W., Okechukwu, C., Davis, K. D., Hammer, L., Kossek, E. E., King, R. B., Hanson, G. C., Mierzwa, F., & Casper, L. M. (2014). Changing work and work-family conflict: Evidence from the work, family, and health network. American Sociological Review, 79(3), 485–516. https://doi.org/10.1177/0003122414531435 [Google Scholar] [Crossref]

17. Kim, L., & Yeo, S. F. (2024). How stress and satisfaction influence customer service quality in banking industry. Heliyon, 10(11). [Google Scholar] [Crossref]

18. Maani, J., & Rajkumar, A. D. (2024). Future research directions of mergers and acquisitions in the banking sector: A review based on bibliometric analysis. Multidisciplinary Reviews, 7(1), 2024015-2024015. https://10.31893/multirev.2024015 [Google Scholar] [Crossref]

19. Martín-Díaz, M. D., & Fernández-Abascal, E. G. (2024). Multidimensional Measure of Well-Being, Translation, Factor Structure, Measurement Invariance, Reliability and Validity of the PERMA-Profiler in Spain. Applied Research in Quality of Life, 19(5), 2503-2538. https://doi.org/10.1007/s11482-024-10342-9 [Google Scholar] [Crossref]

20. Mirbabaie, M., & Marx, J. (2024). Micro‐level dynamics in digital transformation: Understanding work‐life role transitions. Information Systems Journal, 34(5), 1810-1832. https://doi.org/10.1111/isj.12514 [Google Scholar] [Crossref]

21. Moen, P., Kelly, E. L., Lee, S. R., Oakes, J. M., Fan, W., Bray, J., & Buxton, O. (2017). Can a flexibility/support initiative reduce turnover intentions and exits? Results from the Work, Family, and Health Network. Social Problems, 64(1), 53–85. https://doi.org/10.1093/socpro/spw033 [Google Scholar] [Crossref]

22. Nur'aini, N. A., & Mulyana, O. P. (2024). Flourishing: Development of a higher-level uses well-being scale and concept in positive psychology. Jurnal Psikologi Teori dan Terapan, 15(02), 194-207. https://doi.org/10.26740/jptt.v15n02.p194-207 [Google Scholar] [Crossref]

23. Pandey, A., & Chaturvedi Sharma, P. (2025). Boardroom dynamics in Indian private banks: how nonexecutive and women directors affect financial performance. Corporate Governance: The International Journal of Business in Society. https://doi.org/10.1108/CG-01-2024-0002 [Google Scholar] [Crossref]

24. Patel, S., Dave, S., & Mishra, P. (2025). Women in Leadership Role: A Contextual Perspective of Past, Present, and Future. In Thriving Concepts in Women’s and Gender Studies (pp. 271-288). Apple Academic Press. [Google Scholar] [Crossref]

25. Pujol-Cols, L., Rivero, A. G., & Rodríguez, M. C. (2025). Beyond managing work and non-work demands: The role of organizational work-life initiatives on work-life interaction and job satisfaction. Tec Empresarial, 19(2), 1-22. http://dx.doi.org/10.18845/te.v19i2.7902 [Google Scholar] [Crossref]

26. Radha, P., & Aithal, P. S. (2024). The role and impact of human resource management in the banking sector: Challenges and opportunities. Poornaprajna International Journal of Management, Education & Social Science (PIJMESS), 1(1), 197-210. [Google Scholar] [Crossref]

27. Rahim, N.B., Osman, I. & Arumugam, P.V. (2020). Linking Work-Life Balance And Employee Well-Being: Do Supervisor Support And Family Support Moderate The Relationship?, International Journal of Business and Society, 21(2), 588-606. [Google Scholar] [Crossref]

28. Roul, J., Mohapatra, L. M., Pradhan, A. K., & Kamesh, A. V. S. (2024). Analysing the role of modern information technologies in HRM: management perspective and future agenda. Kybernetes. https://doi.org/10.1108/K-11-2023-2512 [Google Scholar] [Crossref]

29. Sabat, I., He, Y., Nault, E., Nguyen, D., & Liu, S. N. (2024). The Antecedents, Outcomes, and Moderators of Diversity Climate in the Workplace: A Meta-Analytic Review. Available at SSRN: https://ssrn.com/abstract=5025173 or http://dx.doi.org/10.2139/ssrn.5025173 [Google Scholar] [Crossref]

30. Shahzad, M. U. (2025). Beyond Boundaries: A Global Perspective on Sustainable Human Resource Management in Asia and Other Continents. International Journal of Management Research and Emerging Sciences, 15(1). [Google Scholar] [Crossref]

31. Shaji, J. P., Joseph, J. K., & KV, T. (2025). Development and validation of a scale to measure glass ceiling among women employees in the banking sector. Global Business Review, 26(4), 1059-1081. https://doi.org/10.1177/09721509211050136 [Google Scholar] [Crossref]

32. Sharma, N., & Barik, M. (2024). Examining the Nexus: Organization Policies and Work-Life Satisfaction, Enrichment, peer support, Life-style and Health and conflict. Management Dynamics, 24(2), 6. https://doi.org/10.57198/2583-4932.1346 [Google Scholar] [Crossref]

33. Sharma, S. (2024). Digital Transformation in the Indian Banking Sector: Opportunities and Challenges. Available at SSRN 4987052. Available at SSRN: https://ssrn.com/abstract=4987052 or http://dx.doi.org/10.2139/ssrn.4987052 [Google Scholar] [Crossref]

34. Srivastava, K., & Dhamija, S. (2021). Paradigm shift in Indian banking industry with special reference to artificial intelligence. Turkish Journal of Computer and Mathematics Education, 12(5), 1623-1629. [Google Scholar] [Crossref]

35. Suprayitno, D. (2024). Assessing the Effect of Compensation Packages, Work-Life Balance Policies, and Career Development Opportunities on Employee Retention: A Case Study of MSME Employee. International Journal of Business, Law, and Education, 5(2), 1592-1561. https://doi.org/10.56442/ijble.v5i2.609 [Google Scholar] [Crossref]

36. Tarafdar, M., Cooper, C. L., & Stich, J. F. (2019). The technostress trifecta – techno eustress, techno distress and design: Theoretical directions and an agenda for research. Information Systems Journal, 29(1), 6–42. https://doi.org/10.1111/isj.12169 [Google Scholar] [Crossref]

37. Wayne, J. H., Grzywacz, J. G., Carlson, D. S., & Kacmar, K. M. (2007). Work–family facilitation: A theoretical explanation and model of primary antecedents and consequences. Human Resource Management Review, 17(1), 63–76. https://doi.org/10.1016/j.hrmr.2007.01.002 [Google Scholar] [Crossref]

38. Yadav, I. (2024). Unveiling the link between stress levels and job performance among women in Nepal banking sector. NPRC Journal of Multidisciplinary Research, 1(2 July), 135-146. https://doi.org/10.3126/nprcjmr.v1i2.69359 [Google Scholar] [Crossref]

39. Alhaider, M., & Alqahtani, A. (2025, May). Impact of work–life balance on organizational performance with mediating effect of well-being and organizational support as moderator. In Evidence-based HRM: a Global Forum for Empirical Scholarship. Emerald Publishing Limited. https://doi.org/10.1108/EBHRM-10-2024-0371 [Google Scholar] [Crossref]

• The Indirect Effect of Liquidity and Activity on Company Value with Profitability as an Intervening Variable
• Effect of Financial Skills, Knowledge, and Attitude on The Financial Behaviour of Clergy
• A Decade of Review: Trends in Budget Execution and Financial Performance of Development Projects in Tanzania (2014/15-2023/24)
• The Influence of Pre-Project Planning on the Budget Absorption Rate of Public Funded Infrastructure Projects in Kenya a Comparative Case Study of Narok, Migori, and Kisii County Government Projects
• Assessment of Factors Influencing Digital Transformation in Hotels’ Facility Management in Abuja Metropolis, Nigeria