Bus Rapid Transit (BRT) Users’ Perspicacity in Lagos, Nigeria: Lesson from Primero Transport Service

International Journal of Research and Scientific Innovation (IJRSI) | Volume VI, Issue XII, December 2019 | ISSN 2321–2705

Bus Rapid Transit (BRT) Users’ Perspicacity in Lagos, Nigeria: Lesson from Primero Transport Service

IBRAHIM-ADEDEJI K. B.¹, Hassan, Y. O.², Eniolawun, O.S.¹, Badmus, A.A.¹

¹Department of Urban and Regional Planning, Lagos State Polytechnic, Ikorodu, Lagos, Nigeria
²Post Graduate Student, Department of Urban and Regional Planning, University of Lagos, Akoka, Nigeria

Abstract: – The transport system is vital to the welfare of any nation, and the benefits of a carefully planned and efficiently managed transport system spread far beyond the transport field itself. This study examines Bus Rapid Transit (BRT) users’ perspicacity in Lagos, Nigeria with a view to provide useful information and add to existing studies on transport and perception. Three hundred ninety-four questionnaire’s (394) were randomly appraised from commuters’ that travel frequently through the buses. The study found that commuters were satisfied with the service offered by Primero, physical hygiene of the buses, interior and exterior appearance of the buses, customer services, level of cleanliness, mode of operation, timely and service delivered by Primero transport services. The study concludes that more still needs to be done of managing success and recommend that they should improve practical tools and guidelines, streamlining of systems, aiming for a more user-friendly integrated approach with better prioritization and introduction of new requirements across the organization.

Keywords: Bus Rapid Transit (BRT), Lagos, Perspicacity, Primero, Public transport, satisfaction, Transport Service, Users.

I. INTRODUCTION

Lagos, become the commercial capital of Nigeria is before now stressed with overpopulation difficulties. There are well-known poverty, insecurity, poor hygiene, and pollution and perhaps amongst the worst traffic in the world, and the worst may be still to come [1]. The United Nations is anticipated that by the year 2015 the population will grow to 20 million, making it the third largest city in the world. But, city officials are unexpectedly optimistic about the future. For several in Nigeria’s largest city, traffic congestion has grown up to become a symbol of the country’s incompetence to keep up with its speedily developing population. Lagos’ population currently is listed at over 14 million people [2]. Primero transport service depends on long-term customer relationships and patriotism to stay profitable, they are dependent on their customers’ satisfaction since the satisfaction of the customers is determined by whether they met the level of the customer’s expectation, it is crucial for Primero transport service to identify these customers’ expectation, explained ways of meeting the expectation and managing customers’, the study will further weight the current performance of the company.

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