Citizen Participation in Improving the Quality of Public Services (Study Public Perception and Aspiration on Education Service Quality in Klaten Regency of Central Java)

International Journal of Research and Innovation in Social Science (IJRISS) | Volume IV, Issue II, February 2020 | ISSN 2454–6186

Citizen Participation in Improving the Quality of Public Services (Study Public Perception and Aspiration on Education Service Quality in Klaten Regency of Central Java)

Suwardi¹, Wulan Kinasih^2*
1Dr., M.Si in Public Administration, Associate Professor, Faculty of Social Science and Politic, Universitas Slamet Riyadi, Indonesia
²M.AP in Public Administration, Lecture, Faculty of Social Science and Politic, Universitas Slamet Riyadi, Indonesia
*Corresponding Author

Abstract: Basic education serviceis a compulsory service that should be organized by local government. Basic education service involves the organization of elementary and junior high school. This research describes citizen participation in improving the quality of education. Citizen participation is indicated by people’s perceptions and aspirations on the quality of basic education.This research was conducted through a survey method. The result of research showed that the the public perception of the quality of Junior High School education is better than that of Elementary School education. Based on the aspirations of the citizen, the service indicators that need to be given the most attention are library facilities, school facilities and teacher quality. The perceptions and aspirations of the citizen towards education can be used as material for the Klaten Government Regency study in designing education policies.

Keywords: Citizenparticipation, Perception, Aspiration, education, service quality

I. INTRODUCTION

Government compulsorily gives service to its citizens. Decentralization system applied in Indonesia requires the local government to implement some compulsory services. Considering the Law Number of 23 of 2014 about Local Government, one of compulsory services the local government should implement is primary education service. Education is the most important factor to create smart and dignified mankind. Improved education and evenly distributed professionalism for all populations are the main characteristics of the present community and economy (Neagu, 2014). Education also underlies the achievement of Indonesia State’s objective as included into the Preamble of 1945 Constitution (Pembukaan UUD 1945), to educate the nation’s life.

Read More