The Relationship between work Environment and employee Performance towards service quality in Malaysia public sector.
- September 30, 2020
- Posted by: RSIS Team
- Categories: IJRSI, Public Administration
International Journal of Research and Scientific Innovation (IJRSI) | Volume VII, Issue IX, September 2020 | ISSN 2321–2705
Vemala Maduraiveeran1, Masri Bin Abdul Lasi2
1City graduate School, City University, Malaysia,
2Faculty of Business, City University, Malaysia
Abstract: Introduction: The aim of this study is to have better quality of service provided in service quality of Malaysia public sector. The dependent variable of this study is about employee performance. The dependent variable are appreciation factor to motivate employee on stress, reward and incentive, training and development, salary and promotion are significant for the study. A research framework design was use in this study.
Methodology: As discussed in chapter one and chapter two, the summary of the specific issues that will analyses in detail are supervisor’s support and motivation and the co-workers support. Also the impact of these issues to the towards employees performance. The nature of industry that was identified to access these two issues are service sector. The method to carry out this research this research will be further described in detail in next session.
Findings: The following sections will present the findings and also to relate with the studies. Questionnaire was distributed to respondents as discussed in chapter 3. The total of respondent for this study is 209 respondents. Questionnaire was distributed to all public sector employee of Klang valley. Data given by respondent is data which will be used to collect information to be analysed in this chapter. And the result will be useful to provide better relationship between employees and organization and also to give quality services to public. This data also will be benefit to employees and organization to improve their weakness.
Conclusion and recommendations: In order to decide if the five research framework does not have impact on employee performance in organization in Malaysia public sector. There are other main factors than independent variables given in research framework which actually effect employee work performance in organization. Through this study, several recommendations to improve on providing better quality of service towards public from public sector employees has been discussed further in this chapter.
Keywords: Motivation, Employee Performance, Service Quality, Public Sector, Co-Worker, Organization, Data, Findings.
