Beyond Giving Back: Alumni Perspectives on One-Way Engagement and Reciprocal Relationships with Their Alma Mater

Authors

Nor Azairiah Fatimah Othman

Universiti Teknologi MARA Cawangan Johor, Segamat, Malaysia (Malaysia)

Azila Jaini

Universiti Teknologi MARA Cawangan Johor, Segamat, Malaysia (Malaysia)

Norashikin Ismail

Universiti Teknologi MARA Cawangan Johor, Segamat, Malaysia (Malaysia)

Raja Adzrin Raja Ahmad

Universiti Teknologi MARA Cawangan Johor, Segamat, Malaysia (Malaysia)

Article Information

DOI: 10.47772/IJRISS.2026.100600573

Subject Category: Education

Volume/Issue: 10/6 | Page No: 8234-8243

Publication Timeline

Submitted: 2026-06-05

Accepted: 2026-06-10

Published: 2026-06-30

Abstract

Alumni engagement is commonly recognised as an important strategy for supporting higher education institutions. However, alumni relationships are often framed around the expectation that graduates should give back to their alma mater. This study explores alumni perceptions of such engagement and examines the need for a more reciprocal alumni and alma mater relationship. Drawing on qualitative interview data, the study investigates how alumni perceive institutional efforts to maintain connection after graduation and how these perceptions influence their willingness to contribute. The findings suggest that alumni do not reject contributing to their alma mater, but they are concerned when engagement is experienced as one-way, transactional, or activated mainly when institutional support is needed. Alumni emphasise the importance of close connection, recognition, continuous communication, and mutual benefit. The study contributes to alumni engagement literature by shifting attention from alumni giving to reciprocal alumni partnership. It proposes that higher education institutions should develop relationship-based engagement practices that position alumni not merely as donors or supporters, but as continuing stakeholders in institutional development.

Keywords

alumni engagement, alma mater, reciprocity, alumni relationship, higher education, qualitative study

Downloads

References

1. Brown, R. M., & Mazzarol, T. W. (2008). The importance of institutional image to student satisfaction and loyalty within higher education. Higher Education, 58(1), 81–95. [Google Scholar] [Crossref]

2. Broom, K., Hall, R., Mishek, J., Simms, J., & Weeden, V. (2023). Optimizing alumni engagement: A framework to develop mutually beneficial alumni relations. Journal of Health Administration Education, 40(1), 9–22. [Google Scholar] [Crossref]

3. Chi, H., Jones, E. L., & Grandham, L. P. (2012). Enhancing mentoring between alumni and students via smart alumni system. Procedia Computer Science, 9, 1390–1399. [Google Scholar] [Crossref]

4. Cownie, F., & Gallo, M. (2020). Alumni gratitude and academics: Implications for engagement. Journal of Further and Higher Education. https://doi.org/10.1080/0309877X.2020.1820457 [Google Scholar] [Crossref]

5. Drezner, N. D., & Pizmony-Levy, O. (2021). I belong, therefore, I give? The impact of sense of belonging on graduate student alumni engagement. Nonprofit and Voluntary Sector Quarterly, 50(4), 753–777. [Google Scholar] [Crossref]

6. Drezner, N. D., Pizmony-Levy, O., & Anderson-Long, M. (2020). In “alma mater” we trust? Exploring attitudes toward institutions and alumni giving. Teachers College Record, 122(9), 1–44. [Google Scholar] [Crossref]

7. Fereday, J., & Muir-Cochrane, E. (2006). Demonstrating rigor using thematic analysis: A hybrid approach of inductive and deductive coding and theme development. International Journal of Qualitative Methods, 5(1), 80–92. [Google Scholar] [Crossref]

8. Gallo, M. L. (2010). Active university, interactive alumni: Examining institutional advancement and building alumni relationships in an Irish university (Doctoral dissertation, University of Sheffield). [Google Scholar] [Crossref]

9. Gallo, M. (2012). Beyond philanthropy: Recognising the value of alumni to benefit higher education institutions. Tertiary Education and Management, 18(1), 41–55. [Google Scholar] [Crossref]

10. Gallo, M. L. (2021). The alumni way: Building lifelong value from your university investment. Policy Press. [Google Scholar] [Crossref]

11. Geurink, C. (2021). Evaluating alumni perceptions of reciprocity with their alma mater [verify publication details]. [Google Scholar] [Crossref]

12. Govender, N. P. (2015). The role of relationship marketing within the Durban University of Technology alumni (Doctoral dissertation) [verify institution details]. [Google Scholar] [Crossref]

13. Hennig-Thurau, T., Langer, M. F., & Hansen, U. (2001). Modeling and managing student loyalty: An approach based on the concept of relationship quality. Journal of Service Research, 3(4), 331–344. [Google Scholar] [Crossref]

14. Joffe, H. (2011). Thematic analysis. In D. Harper & A. R. Thompson (Eds.), Qualitative research methods in mental health and psychotherapy: A guide for students and practitioners (pp. 209–223). Wiley-Blackwell. [Google Scholar] [Crossref]

15. Kelleher, L. A. (2011). Alumni participation: An investigation using relationship marketing principles (Doctoral dissertation, University of Nevada, Las Vegas). [Google Scholar] [Crossref]

16. Nemakhavhani, K. D. (2024). Motivations for alumni gifting to their alma mater in two South African universities (Master’s thesis, University of the Witwatersrand, Johannesburg, South Africa). [Google Scholar] [Crossref]

17. Nowell, L. S., Norris, J. M., White, D. E., & Moules, N. J. (2017). Thematic analysis: Striving to meet the trustworthiness criteria. International Journal of Qualitative Methods, 16(1), Article 1609406917733847. [Google Scholar] [Crossref]

18. Obeng-Ofori, D., & Kwarteng, H. O. (2020). Enhancing the role of alumni in the growth of higher education institutions. International Journal of Multidisciplinary Studies and Innovative Research, 4, 40–48. [Google Scholar] [Crossref]

19. Oetjen, R. M., Oetjen, D., Richardson, E., Calkins, C., & Gordon, J. (2023). Creating a culture of connectedness to foster alumni engagement. Journal of Health Administration Education, 40(1), 23–38. [Google Scholar] [Crossref]

20. Pedro, I. M., Pereira, L. N., & Carrasqueira, H. B. (2018). Determinants for the commitment relationship maintenance between the alumni and the alma mater. Journal of Marketing for Higher Education, 28(1), 128–152. [Google Scholar] [Crossref]

21. Rowlands, J. (2021). Interviewee transcript review as a tool to improve data quality and participant confidence in sensitive research. International Journal of Qualitative Methods, 20, Article 16094069211066170. [Google Scholar] [Crossref]

22. Schlesinger, W., Cervera, A., & Pérez-Cabañero, C. (2017). Sticking with your university: The importance of satisfaction, trust, image, and shared values. Studies in Higher Education, 42(12), 2178–2194. [Google Scholar] [Crossref]

23. Sharma, J., Bhatia, B. S., & Bali, S. (2026). Technological innovations and their impact on alumni engagement and relationship management in higher education. International Journal of Research in Computing, 5(1), 57–73. [Google Scholar] [Crossref]

24. Sikandar, M., Ahmad, S., & Nath, A. R. (2019). Role of alumni for alma-mater development and quality initiatives. University News, 57(26), 26. [Google Scholar] [Crossref]

25. Souto-Otero, M., Donnelly, M., & Kanol, M. (2024). A transactional or a relational contract? The student consumer, social participation and alumni donations in higher education. British Journal of Educational Studies, 72(1), 85–107. [Google Scholar] [Crossref]

26. Sun, X., Hoffman, S. C., & Grady, M. L. (2007). A multivariate causal model of alumni giving: Implications for alumni fundraisers. International Journal of Educational Advancement, 7(4), 307–332. [Google Scholar] [Crossref]

27. Terry, G., Hayfield, N., Clarke, V., & Braun, V. (2017). Thematic analysis. In C. Willig & W. Stainton Rogers (Eds.), The SAGE handbook of qualitative research in psychology (2nd ed., pp. 17–37). Sage. [Google Scholar] [Crossref]

28. Wastyn, M. L. (2009). Why alumni don’t give: A qualitative study of what motivates non-donors to higher education. International Journal of Educational Advancement, 9(2), 96–108. [Google Scholar] [Crossref]

29. Wolff, D., Wolff, M., & Diacopoulos, M. (2025). Returning to roots: A self-study of married faculty transitioning to faculty roles at alma maters. The Interactive Journal of Global Leadership and Learning, 4(2), Article 6. [Google Scholar] [Crossref]

Metrics

Views & Downloads

Similar Articles