Accounts Handling and Receivable Management in Selected Media Services in Metro Manila: Inputs to an Action Plan

The study examined the relationship between accounts receivable management and accounts handling among selected media service companies in Metro Manila. Effective financial management is essential in sustaining organizational operations, maintaining liquidity, and ensuring long-term profitability, particularly in service-oriented industries where transactions are frequently conducted on credit. Guided by Internal Control Theory and Cash Conversion Cycle Theory, the study assessed accounts handling across billing and invoicing accuracy, recordkeeping and documentation, account reconciliation, internal control, client account monitoring, and reporting and audit compliance. Likewise, receivable management was evaluated in terms of credit policy, collection, aging analysis and follow-up, cash flow monitoring, customer relationship, and bad debt management. Using a quantitative correlational research design, data were gathered from 210 respondents, comprising management personnel, staff, and clients from selected media service companies in Metro Manila. Findings revealed that accounts handling and receivable management obtained overall weighted means of 4.68 and 4.70, respectively, both interpreted as Highly Evident. Statistical analysis further showed significant positive relationships between all dimensions of accounts handling and receivable management (p < .0001). Challenges were encountered in documentation, coordination, monitoring, and collection activities. Based on the findings, a Strategic Financial Control and Receivable Optimization Action Plan was developed and rated Highly Acceptable (WM = 4.51). The study concludes that strengthening financial controls, documentation systems, monitoring mechanisms, and digital financial technologies significantly contributes to efficient receivable management and organizational sustainability.

Accounts Handling, Receivable Management, Internal Control, Cash Flow Monitoring, Credit Policy, Media Services, Financial Management

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