Conceptual Role of Organizational Learning on Clan Culture and Performance of Small and Medium-Sized Food Tourism Enterprises (SMFTES)
Authors
Faculty of Hospitality and Tourism, Universiti Teknologi MARA, Terengganu (Malaysia)
Faculty of Applied Social Sciences, Universiti Sultan Zainal Abidin, Terengganu (Malaysia)
Faculty of Applied Social Sciences, Universiti Sultan Zainal Abidin, Terengganu (Malaysia)
Article Information
DOI: 10.47772/IJRISS.2025.910000307
Subject Category: Tourism & Hospitality
Volume/Issue: 9/10 | Page No: 3731-3737
Publication Timeline
Submitted: 2025-10-10
Accepted: 2025-10-16
Published: 2025-11-11
Abstract
This paper proposes a comprehensive concept for advancing learning organization strategies within small and medium-sized food tourism enterprises (SMFTEs). This study elucidates how clan culture – distinguished by collaboration, trust, and shared value -shapes organizational learning through both the refinement of existing practices (exploitation) and the pursuit of novel ideas (exploration). These dual learning processes are posited to significantly enhance SMFTE performance by supporting both incremental improvement and transformative innovation. The study highlights the importance of ambidextrous learning, enabling SMFTE to strike a balance between efficiency and innovation, thereby fostering resilience and a sustainable competitive advantage. Practical recommendations are provided for managers and policymakers to cultivate adaptive and sustainable growth, particularly in the rapidly evolving context of food tourism SMFTE.
Keywords
Clan Culture, Organizational Learning,
Downloads
References
1. Ali Abbasi, A. S., Al-Khasawneh, A., & Omar, O. H. (2022). Organizational learning and business performance: A systematic literature review and future research agenda. Management Review Quarterly, 72(4), 1185–1220. [Google Scholar] [Crossref]
2. Almaududi, S., Situngkir, S., Edward, E., & Amin, S. (2021). Clan-type organizational culture in the food and beverage industry in Jambi province. International Journal of Research in Business and Social Science (2147-4478), 10(8), 114–126. [Google Scholar] [Crossref]
3. Al Mutawa, M., & Saeed Al Mubarak, A. (2024). Cultivating success: organizational culture’s influence on innovation and performance in SMFTE. Cogent Business & Management, 11(1). [Google Scholar] [Crossref]
4. Amoah, J., Chen, H., An, C., & Wang, J. (2023). Advancing SMFTE performance: A novel application of the technological-organizational-environment framework in social media marketing adoption. Cogent Business & Management, 10(1). [Google Scholar] [Crossref]
5. Argyris, C. (1999). On Organizational Learning (2nd ed.). Blackwell. [Google Scholar] [Crossref]
6. Cameron, K. S., & Quinn, R. E. (2011). Diagnosing and Changing Organizational Culture: Based on the Competing Values Framework (3rd ed.). Jossey-Bass. [Google Scholar] [Crossref]
7. Cameron, K. S., & Quinn, R. E. (2022). Diagnosing and changing organizational culture: Based on the Competing Values Framework (4th ed.). Jossey-Bass. [Google Scholar] [Crossref]
8. Choi, Y., Kim, J., & McGinley, S. (2017). The effects of organizational culture on organizational effectiveness: The mediating role of organizational learning. International Journal of Hospitality Management, 65, 89-97. [Google Scholar] [Crossref]
9. Cooper, C. (2015). Knowledge management in tourism and hospitality. Journal of Hospitality and Tourism Management, 23(1), 1–4. [Google Scholar] [Crossref]
10. Dixit, S. K., & Prayag, G. (2022). The nexus of food and tourism: A critical review of literature and future research agenda. Tourism Management Perspectives, 44, 101018. [Google Scholar] [Crossref]
11. Everett, A. M., & Slocum, S. L. (2013). The role of agri-food tourism in community development. Journal of Hospitality and Tourism Management, 20(2), 159–165. [Google Scholar] [Crossref]
12. Farooq, M. (2018). The impact of clan culture on knowledge sharing and employee performance in SMEs. Journal of Knowledge Management, 22(4), 780–801. [Google Scholar] [Crossref]
13. Ghaderi, Z., Henderson, J. C., & Yang, J. (2014). Crisis management in the tourism industry: Organisational learning and change. Tourism Management, 40, 1–9. [Google Scholar] [Crossref]
14. Githuku, J. N., Kinyua, G. M., & Muchemi, A. W. (2022). Learning Organization Culture and Firm Performance: A Review of Literature. The East African Journal of Business and Economics, 5(1), 148–156. [Google Scholar] [Crossref]
15. Jerez-Gómez, P., Céspedes-Lorente, J., & Valle-Cabrera, R. (2005). Organizational learning capability: A proposal of measurement. Journal of Business Research, 58(6), 715-725. [Google Scholar] [Crossref]
16. Jones, P., & Comfort, D. (2020). The COVID-19 pandemic and the hospitality industry: A perspective on organizational learning and change. International Journal of Contemporary Hospitality Management, 32(12), 3981–3993. [Google Scholar] [Crossref]
17. Khatami, F., Ferraris, A., De Bernardi, P., & Cantino, V. (2021). The relationship between food heritage and clan culture: is “familiness” the missing link in SMEs? British Food Journal, 123(1), 337–354. [Google Scholar] [Crossref]
18. Khatami, S., Suki, N. M., & Ab Hamid, N. R. (2020). The influence of clan culture on knowledge sharing in small and medium enterprises: Antecedents and outcomes. Journal of Asian Finance, Economics and Business, 7(12), 433-442. [Google Scholar] [Crossref]
19. Koutroumanis, D., & Alexakis, P. (2009). Organizational culture in the restaurant industry. International Journal of Hospitality Management, 28(4), 585–593. [Google Scholar] [Crossref]
20. Linnenluecke, M. K., Griffiths, A., & Russell, S. (2009). Organisational climate and culture for corporate sustainability: The role of clan culture in creating social performance. Journal of Business Ethics, 89(1), 107–124. [Google Scholar] [Crossref]
21. March, J. G. (1991). Exploration and exploitation in organizational learning. Organization Science, 2(1), 71–87. [Google Scholar] [Crossref]
22. Ntoto, F. M. Y., Cavusoglu, B., & Ismael, G. Y. (2024). Organizational culture and organizational learning: Role of environmental culture and business strategy in SMFTE. Asian Development Policy Review, 12(3), 194–207. [Google Scholar] [Crossref]
23. Phung, T. N., Dao, H. L., & Nguyen, H. T. (2022). Cultural learning and performance outcomes in small tourism enterprises: A structural approach. Tourism Management Perspectives, 42, 100987. [Google Scholar] [Crossref]
24. Popescu, D. I., et al. (2010). SMFTE and the learning organization. Annals of the University of Oradea, Economic Science Series, 19(2), 116-121. [Google Scholar] [Crossref]
25. Richman-Hirsh, W. L. (2001). The impact of organizational structure and culture on learning. Human Resource Development Quarterly, 12(2), 127-144. [Google Scholar] [Crossref]
26. Spilioti, M., & Marinakos, K. (2025). Food Culture: Strengthening Collaborative Entrepreneurship Between Tourism and Agri-Food Businesses. Administrative Sciences, 15(8), 291. [Google Scholar] [Crossref]
27. Ubeda-Garcia, M., Gascó, J. L., & Montoro-Sánchez, M. Á. (2021). Organizational learning and ambidexterity in hospitality firms. International Journal of Hospitality Management, 92, 102758. [Google Scholar] [Crossref]
28. Uvarova, I., & Vitola, A. (2019). Organizational learning for innovation in tourism SMEs. Journal of Security and Sustainability Issues, 8(3), 517–531. [Google Scholar] [Crossref]
29. Wang, C. L., & Rafiq, M. (2014). Ambidextrous organizational culture, contextual ambidexterity and new product innovation: A comparative study of UK and Chinese high-tech firms. British Journal of Management, 25(1), 58-76. [Google Scholar] [Crossref]
30. Wells, D., & Schminke, M. (2001). Ethical development and human resources training: An integrative framework. Human Resource Management Review, 11(1-2), 135-158. [Google Scholar] [Crossref]
31. Zameer, H., Wang, Y., YaSMFTEen, H., & Maqbool, A. (2021). Linking organizational culture with knowledge management and innovation performance. Journal of Innovation & Knowledge, 6(4), 255–265. [Google Scholar] [Crossref]
32. Zheng, W., Yang, B., & McLean, G. N. (2021). Linking organizational culture, structure, strategy, and organizational effectiveness: Mediating role of knowledge management. Journal of Business Research, 134, 310–320. [Google Scholar] [Crossref]
Metrics
Views & Downloads
Similar Articles
- A Bibliometric Analysis of Scopus Literature (1987–2024) On Smart Technologies in Hospitality: From Artificial Intelligence to Augmented Reality.
- Gendered Food Environments: Differences in Food Availability and Perceptions Among Malaysian University Students
- Hospitality Inclusive Internship System (HIIS): An Innovative Internship Matching Platform for Person with Disabilities (PWD) Students
- Cultural Preservation Practices of Selected Cultural Sites, Province of Bohol
- ChatGPT and the Future of Travel: Exploring Trust and Adoption of AI-Powered Personalized Recommendations