Analysis of the Effect of the Working Environment to the Job Satisfaction of the Air Hostesses (With Special Reference to Sri Lankan Airlines)
- March 23, 2019
- Posted by: RSIS
- Category: Management
International Journal of Research and Innovation in Social Science (IJRISS) | Volume III, Issue III, March 2019 | ISSN 2454–6186
H.M.W.M.Herath1*, W.G.N.S.C.D.Wijerathna2
1, 2Department of Management Sciences, Uva Wellassa University, Sri Lanka
I. INTRODUCTION
Air hostess job position is not similar to any other career because they are the people who are met very firstly when anyone flies to some other country. Air Hostesses can be called as the unofficial country ambassadors because they spread out the culture of the country, warm welcome and the grand hospitality to the outer world. The first impression about the country where is yet to be visited is made with the cordial welcome and the courteous service of the flight attendant. Air hostess is not just a lady who serves food and beverages to the passengers while travelling on a flight. She needs to take care of the safety and security of all the passengers on board. That’s actually not a easy task to do as a lady. There were victorious air hostesses who are considered as heroines in the industry. Ms.Neerja Bhanot – a purser for Pan Am flight 73 and her lost her life while protecting the passengers when the flight was hijacked by terrorists on 5th of September 1986 in Karachchi, Pakisthan. Still her name is remembered just because of the bravery she had and the way she protected the passengers. Air hostess should be such a character to face for any type of difficulties by protecting all the people’s lives.
Even though the trainings, incentives, salaries and other monetary rewards are high in these air hostess positions, there are some other variables that cause for generating difficulties to do the job for the air hostesses. Mostly the working environment factors are affecting to make dissatisfaction on the job. Young aged ladies are selected for this flight attendant positions mostly. They must work on the air with people who have never met before. The pretty smile doesn’t show the effort that they made to make all the service perfect. These young ladies must spend days at different destinations in the world being far away from their beloved ones. Sometimes they may get dissatisfied with their job with a tough roster, long hours, odd working times, sleepless nights, insufficient working space to work in the cabin, flying to same destination again and again, doing the same job for long time and so much more.
