Improving the Service Level to Customers with Special Reference to Cement Industry in India
- April 25, 2018
- Posted by: RSIS
- Category: Management
International Journal of Research and Scientific Innovation (IJRSI) | Volume V, Issue IV, April 2018 | ISSN 2321–2705
Improving the Service Level to Customers with Special Reference to Cement Industry in India
Manish Mohan Baral1, Dr. Amitabh Verma2, Dr. Pramod Kumar Mishra3
1Department of Management, Birla Institute of Technology, Mesra, Ranchi, Jharkhand, India
2Department of Management, Birla Institute of Technology, Mesra, Ranchi, Jharkhand, India
3Department of Management Studies, Central University of Hyderabad, Hyderabad, Telangana, India
Abstract: Service level is a scale to measure the performance of a system as well as it gives the percentage to which the goals can be achieved. This is used in supply chain management as well as in inventory management to measure the performance of inventory replenishment policies. Customer service level is an act of understanding and fulfilling the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. It is meeting the needs and demands of any customer. In Cement industry the service level has a great role for improving the quality of services in whole supply chain process starting from the supplier to the end customers as per their expectations. Supply chain has competed operational role in inside the cement and conjointly in ore processing commodities firms since 2000. From the research the extent of advancement within the cement provide Chain Management (SCM) will facilitate Economic Development of India. Also supply Management has conjointly vie a vital role and contributed a great deal to the economy of our nation. A research was conducted to research but provision and supply chains unit implemented at intervals the cement factories in Republic of Asian country and what unit the long haul scopes for improvement at intervals the complete methodology. The cement industries area unit enjoying an important role in within the economic and social development of the countries. The cement business is chosen as our space of analysis as a result of our country Republic of India is second largest manufacturer of cements once China within the world.
Keywords: Cement Industries, Service level, Improve, Supply Chain Management, Logistics Management
