Role of Emotional Intelligence towards Organisational Effectiveness

International Journal of Research and Scientific Innovation (IJRSI) | Volume VI, Issue IV, April 2019 | ISSN 2321–2705

Role of Emotional Intelligence towards Organisational Effectiveness

Dr. (Ms.) Itishree Mohanty¹, Gayatri Kurup²

¹Associate Professor cum Admin Incharge, Kanak Manjari Institute of Pharmaceutical Sciences, Chhend, Rourkela, Odisha, India
²Faculty (HR & OB), Rourkela Institute of Management Studies, Chhend, Rourkela, Odisha, India

Abstract:- Employees need to cope with rapid changes taking place in the business environment and in order to survive in the market they need to be more creative in order to drive innovation for the development of an organisation. For organisation success, employees need to be more motivated and committed and also need to increase customer loyalty to give a better service as well as retain the customers. Organisations not only deal with materials but also deal with people. In context to this, EI is what gives a person the competitive edge. Where everyone is trained to be smart, the most productive employees are those who have strong traits of EI. In this rapid changing workplace, high IQ may assure a top position but it may not make you a top person. That means, it does not mean that how smart or what academic qualifications or even what expertise instead it measures how well you are capable to handle yourself as well as others at the time of tough situation. EI plays a vital role in the organisation development. As business becomes more complex with globalisation, the value of emotional intelligent leaders is gaining ground. EI is the ability to manage one’s feelings interacts effectively with others. As per Daniel Goleman, Emotional Intelligence is nothing but emotions that guide everything we do. So we can say EI is a strong predictor of success in work and life. EI is an ability to perceive, control and evaluate one’s emotions. This paper mainly highlights the impact of EI on organisational effectiveness.

Keywords: development; effectiveness; emotion; industries; intelligence etc.

I. INTRODUCTION

It is very interesting to note that the concept of emotional intelligence has evolved over the years from its inception as something called “ Social Intelligence” all the way back in the 1930’s to ‘ emotional strength’ in the mid-20th century to its current terminology “emotional intelligence (EI)”. The measure of EI is termed as Emotional Quotient (EQ). Higher the EQ greater is the control over the emotions. In today’s high pressure, people with high EQs are preferred. We can also say that it is the high IQ for which you are hired and low EQ for which you can be fired from the job. It has become increasingly clear that traditional intelligence is not enough to determine success.

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