Relationship between Emotional Intelligence, Work Life Balance and Organizational Justice (A Study of Guaranty Trust Bank)

International Journal of Research and Innovation in Social Science (IJRISS) | Volume III, Issue VI, June 2019 | ISSN 2454–6186

Relationship between Emotional Intelligence, Work Life Balance and Organizational Justice (A Study of Guaranty Trust Bank)

Georgina Oluwayemisi Messigah^#, John Olufemi Adeogun^*

^#Department of Psychology, University of South Africa
^*Department of Human Kinetics and Health Education, Lagos State University

Abstract —Banking industries are important and one of the most valued organizations of public services. Emotional intelligence is one facet that has been acclaimed as mediating functioning in a number of life dimensions and has received attention due to the possibility that emotions may moderate intelligence behavior by influencing an individual’s reaction at work, home, etc. Therefore, this study investigated the relationship between emotional intelligence, work-life balance, and organizational justice in Guaranty Trust Bank in Lagos. The population for the study comprised of a staff of ten selected Guaranty Trust Bank branches located in Lagos State. The purposive sampling technique was used in selecting a total of one hundred and fifty (150) participants aged 25-55 (years) for the study. The Emotional Social Competency Inventory (ESCI), Work-Related Quality of Life Scale (WRQoL) via pen and paper, Chester & Todd Organisational Questionnaires (CTOQ) were used for data collection while descriptive statistics, regression and Pearson’s correlation coefficient and multivariate analysis of variance were used for data analysis and presentation. Findings of the descriptive intercorrelations showed significant relationship between the emotional intelligence and the variables of organisational justice (r=0.27; p<0.001), and work-life balance at (r= 0.14; p < 0.05) while regression results of organisational justice (WRQol) was not significant (B = 0.564, >.05). It was, therefore, recommended relevant department should be trained on emotional intelligence, communication skills to promote adequate and smooth communication, good relationship, and provide free and fair justice with employees.

Keywords—Emotional intelligence, work-life balance, organisational justice, employee, injustice, job performance

I. INTRODUCTION

Emotional Intelligence has been suggested as a crucial factor for enhancing occupational health and overall well-being [13]. The most accepted definition is that presented by [20], who defined Emotional Intelligence (EI) as “the ability to perceive accurately, appraise, and express emotions; the ability to access and/or generate feelings when they facilitate thought; the ability to understand emotions and emotional knowledge; and the ability to regulate emotions to promote emotional and intellectual growth.

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