A Conceptual Framework for Assessing the Quality of Mobile Learning through Cloud-Based Records Management among Students

A Conceptual Framework for Assessing the Quality of Mobile Learning through Cloud-Based Records Management among Students

Suryani Che Din, Mazuin Mat Halif

Faculty of Business and Management, Universiti Teknologi MARA, Selangor, Malaysia

DOI: https://dx.doi.org/10.47772/IJRISS.2025.906000477

Received: 16 June 2025; Accepted: 18 June 2025; Published: 24 July 2025

ABSTRACT

Mobile learning has revolutionized the educational landscape by offering flexible, accessible, and on-demand learning experiences. The integration of cloud-based records management further enhances mobile learning by enabling seamless storage, retrieval, and sharing of academic resources. However, the quality of mobile learning, particularly in relation to cloud-supported systems, requires further exploration. This paper proposes a conceptual framework to assess the quality of mobile learning through cloud-based records management among students. The framework integrates key factors such as system usability, data accessibility, content quality, and student satisfaction. The proposed model aims to guide future empirical studies and support educational institutions in enhancing mobile learning environments.

Keyword: Mobile Learning, Cloud Computing, Records Management, Learning Quality, Conceptual Framework, Student Satisfaction

INTRODUCTION

The rapid advancement of mobile technologies has significantly transformed the educational landscape, particularly in higher education. Mobile learning, often referred to as m-learning, enables students to access educational resources anytime and anywhere, fostering flexibility and personalized learning experiences [1]. This mode of learning is increasingly popular among university students due to its convenience, interactivity, and ability to support collaborative learning environments [8]. However, while the accessibility of mobile learning offers numerous advantages, concerns regarding the quality of the learning experience remain underexplored.

Cloud computing has emerged as a powerful tool to complement mobile learning by providing scalable, secure, and efficient storage and retrieval systems for educational content [11]. Specifically, cloud-based records management allows students to manage their learning materials effectively, access real-time data, and collaborate seamlessly across platforms [19]. The integration of cloud computing into mobile learning environments has the potential to improve not only data accessibility but also the overall learning experience by ensuring that students can retrieve high-quality content without time or location constraints.

Despite these technological advancements, existing studies tend to focus on the technical benefits of mobile learning and cloud computing in isolation, with limited attention given to how cloud-based records management can directly influence the perceived quality of mobile learning among students [16]. There is a need for a comprehensive framework that assesses the quality of mobile learning systems, especially those supported by cloud computing technologies. Understanding these relationships is crucial for educators, policymakers, and system developers to ensure that mobile learning platforms meet students’ expectations and enhance learning outcomes.

This paper aims to propose a conceptual framework that integrates key factors influencing the quality of mobile learning through cloud-based records management among students. By bridging this gap, the proposed framework can guide future empirical studies and inform the development of more effective and student-centered mobile learning solutions.

LITERATURE REVIEW

Mobile Learning

Mobile learning, commonly referred to as m-learning, has gained increasing popularity in higher education due to its flexibility, accessibility, and capacity to support student-centered learning [1] and [8]. Through mobile devices such as smartphones, tablets, and laptops, students can engage in self-paced learning, access digital resources in real time, and participate in collaborative learning activities regardless of their physical location [14]. Mobile learning has been shown to improve students’ motivation, engagement, and overall learning outcomes by providing interactive and adaptive learning environments [3].

Mobile learning (m-learning) tools have become an essential part of modern educational environments, offering flexibility, accessibility, and personalized learning experiences. The proliferation of mobile devices allows students to engage with educational content anytime and anywhere, which significantly enhances learning opportunities [15]. Mobile learning tools leverage cloud technologies to provide seamless access to learning materials, improving information dissemination and supporting collaboration among students and educators [4].

According to [13], the adoption of cloud-based e-learning systems is primarily influenced by the system’s ease of use, usefulness, and accessibility. These factors are essential in ensuring that mobile learning platforms are not only effective but also user-friendly. The systematic mapping study by [18] further emphasized that mobile cloud computing provides the necessary scalability and flexibility to support teaching and learning activities. These technological capabilities allow educational institutions to manage increasing demands for mobile access without compromising system performance.

[6] also highlighted that cloud-based mobile learning enhances the learning experience by offering reliable service delivery and responsive support systems, which are essential to sustain student engagement and satisfaction. Collectively, these studies underline the critical role of system, information, and service quality in shaping positive mobile learning experiences.

However, despite its advantages, several challenges have been identified, including issues related to device compatibility, network stability, and learning content quality [16]. Studies suggest that for mobile learning to be effective, it must be supported by reliable systems that ensure easy access to high-quality educational resources [2]. This highlights the importance of integrating mobile learning with robust data management systems, such as cloud-based solutions, to address these challenges and enhance the learning experience.

Cloud-Based Records Management

Cloud-based records management has emerged as a critical enabler of modern educational practices, offering scalable storage, seamless information sharing, and real-time collaboration [11]. By leveraging cloud computing technologies, educational institutions can store vast amounts of learning materials, student records, and research outputs in secure, centralized platforms accessible from any device [19]. This accessibility is particularly beneficial for mobile learners who require instant access to their academic records and learning resources without being constrained by location or device.

The shift to cloud-based records management presents both opportunities and challenges in the educational context. [12] discussed how cloud storage offers scalable and cost-effective solutions for managing digital records and archives. However, issues related to data security, legal compliance, and records authenticity remain significant concerns when managing academic records in the cloud.

The Records Continuum Model [17] provides a useful theoretical framework to understand the lifecycle of records in cloud environments. It emphasizes that records are not merely static artifacts but are continuously created, managed, and recontextualized across time and space. This perspective is crucial when considering the long-term preservation, accessibility, and provenance of cloud-based academic records.

As mobile learning tools increasingly integrate cloud-based records management systems, it is vital to ensure that these systems uphold records’ integrity and comply with institutional and legal requirements. The balance between providing accessible learning materials and securing student records is a central concern that educational institutions must address.

Cloud-based systems also enhance records management by improving data integrity, reducing storage costs, and supporting collaborative learning environments [5]. Despite these benefits, concerns regarding data privacy, security, and system reliability continue to be discussed in the literature [16]. Nevertheless, when implemented effectively, cloud-based records management can significantly contribute to the quality of mobile learning by providing seamless access to well-organized, up-to-date educational content.

Learning Quality

Learning quality in mobile learning environments is often assessed based on multiple dimensions, including system usability, content relevance, accessibility, and learner satisfaction [2]. High-quality mobile learning experiences are characterized by intuitive user interfaces, easy navigation, interactive content, and timely access to learning materials [7]. Studies have shown that when students perceive a mobile learning system as easy to use and reliable, their learning satisfaction and academic performance tend to improve [11] and [16].

The inclusion of cloud-based records management can further enhance learning quality by ensuring that students can efficiently retrieve educational content and records, fostering continuous engagement and reducing learning disruptions [19]. However, the relationship between cloud computing features and students’ perceptions of learning quality remains underexplored, particularly in mobile learning contexts. Understanding these interconnections is essential for developing student-centered mobile learning platforms that meet quality expectations and support effective knowledge acquisition.

User Satisfaction in Mobile Learning Tools using AI

User satisfaction is widely regarded as a critical success indicator in the adoption and sustained use of mobile learning (m-learning) tools. It reflects users’ positive perceptions and emotional responses towards the system based on their overall experiences. According to [4], factors such as system usability, accessibility, and interactivity significantly influence students’ satisfaction with mobile learning platforms. These tools must offer seamless navigation, reliable functionality, and engaging content to meet user expectations.

[15] emphasized that student satisfaction in mobile learning is shaped by the system’s ability to deliver timely, relevant, and easily accessible learning materials. The convenience of on-the-go learning, combined with a user-friendly interface, enhances the overall learning experience and fosters student engagement. When mobile learning tools are perceived as reliable and efficient, users are more likely to have higher levels of satisfaction and a stronger intention to continue using the platform.

CONCEPTUAL FRAMEWORK OVERVIEW

Theoretical Framework

The proposed conceptual framework for this study is grounded in the Information Systems Success Model (ISSM) developed by [9] and [10]. The ISSM offers a comprehensive structure for evaluating the effectiveness of information systems, emphasizing the interplay between system quality, information (content) quality, service quality, user satisfaction, system use, and net benefits. These dimensions collectively provide a robust lens to assess the success of mobile and cloud-based applications.

In the context of this study, the ISSM is particularly relevant for examining mobile learning environments supported by cloud-based records management. Specifically:

• System Quality refers to the reliability, usability, and technical performance of mobile learning tools and cloud services [13][18].
• Information Quality focuses on the accuracy, relevance, and timeliness of educational materials and records accessible through the system [15].
• Service Quality reflects the responsiveness, support, and assistance provided by the platform and institutional IT services [6].

The model posits that these quality dimensions significantly influence user satisfaction and the intention to use the system. In this study, user satisfaction is viewed as a direct outcome of the perceived quality of mobile learning tools and cloud-based records management.

This study proposes a conceptual framework that integrates Mobile Learning Tools, Cloud-Based Records Management, and Learning Quality as key components. It is premised on the understanding that the success of mobile learning is not solely determined by the technology itself but also by how effectively educational records and learning materials are managed, accessed, and perceived by students.

The framework suggests that Mobile Learning Tools and Cloud-Based Records Management are critical predictors of Learning Quality, which subsequently influences Student Satisfaction. By exploring these relationships, the framework aims to provide insights that can guide future empirical research and inform the development of more effective and student-centered mobile learning systems.

By adopting the ISSM, this study is anchored in a well-established theoretical model that not only supports the evaluation of system success but also provides a solid foundation for assessing how mobile learning tools and cloud-based records management contribute to educational outcomes in higher education.

Mobile Learning Tools

Mobile learning tools refer to the technological platforms that enable students to access learning materials using mobile devices, promoting flexible and on-the-go learning [1]. The usability, interactivity, and content delivery of these tools are crucial in shaping the learning experience and satisfaction levels of students [8].

The key dimensions of mobile learning tools include:

Usability: In mobile learning environments, usability is crucial because students often use mobile devices on the go, and complex interfaces may discourage continued use [1].

Accessibility: Accessibility ensures that students can learn without being constrained by time or place, which is a core advantage of mobile learning platforms [8].

Interactivity: Interactive features promote student engagement and active participation, which can improve learning outcomes in mobile-based education [14].

Content Quality: High-quality content enhances the learning experience by providing accurate and up-to-date information that students can trust [2].

Cloud-Based Records Management

Cloud-based records management refers to the systematic storage, access, and management of educational records and resources using cloud computing technologies [11] and [19]. This system allows students to retrieve academic materials quickly and securely, facilitating real-time collaboration and reliable access from any location. Effective records management in the cloud enhances learning efficiency, ensures data security, and supports seamless academic continuity.

The key dimensions of cloud-based records management include:

• Accessibility: The ease with which students can retrieve learning resources and records from the cloud anytime and anywhere.
• Security: The ability of the system to protect educational records and sensitive information from unauthorized access and potential data breaches.
• Reliability: The stability and consistent performance of the cloud system with minimal downtime and data loss.
• Collaboration Support: The system’s ability to enable sharing of resources, group work, and real-time updates among students and educators.

Learning Quality

Learning quality refers to students’ perceptions of the effectiveness, reliability, and overall value of their mobile learning experience [2]. It represents how well the mobile learning environment meets the students’ educational needs, including system performance, content relevance, and the quality of services provided. High learning quality encourages student engagement, motivation, and satisfaction.

The key dimensions of learning quality include:

• System Quality: The technical performance of the mobile learning system, including speed, stability, and user-friendliness.
• Content Quality: The accuracy, relevance, comprehensiveness, and timeliness of the learning materials provided.
• Service Quality: The responsiveness and helpfulness of support services, including system maintenance and user assistance.
• User Satisfaction: The overall positive perception of the system’s usefulness, ease of use, and contribution to learning success.

Student Satisfaction

Student satisfaction refers to students’ overall contentment and positive evaluation of their mobile learning experiences [16]. It reflects the extent to which students’ expectations regarding the learning system, content, and processes are fulfilled. Student satisfaction is a crucial indicator of successful learning outcomes, as satisfied students are more likely to remain engaged and motivated.

The key dimensions of student satisfaction include:

• Satisfaction with System: Students’ positive perceptions of the functionality, usability, and reliability of the mobile learning and cloud systems.
• Satisfaction with Content: Students’ approval of the quality, relevance, and clarity of the learning materials provided.
• Satisfaction with Learning Process: Students’ overall satisfaction with the learning journey, including ease of access, support received, and learning flexibility.

Fig. 1 A Conceptual Framework for Assessing the Quality of Mobile Learning through Cloud-Based Records Management among Students

Propositions

Based on the proposed conceptual framework and supported by previous studies, the following propositions are presented for future empirical validation:

• Proposition 1: Mobile learning tools positively influence learning quality.
• Proposition 2: Cloud-based records management positively influences learning quality.
• Proposition 3: Learning quality positively influences student satisfaction.
• Proposition 4: Mobile learning tools and cloud-based records management have an indirect effect on student satisfaction through learning quality.

DISCUSSION OF THE CONCEPTUAL FRAMEWORK

The proposed conceptual framework illustrates the critical factors that influence the quality of mobile learning among students, with a specific focus on the role of cloud-based records management. It emphasizes the interrelationships between mobile learning tools, cloud-based records management, learning quality, and student satisfaction.

Mobile Learning Tools and Learning Quality

Mobile learning tools provide the technological foundation that enables students to access learning content anytime and anywhere. Previous studies have shown that the usability, interactivity, and accessibility of mobile learning platforms are essential factors that shape students’ learning experiences [1] and [8]. If these tools are well-designed, user-friendly, and rich in interactive content, they can significantly enhance the perceived quality of learning.

Cloud-Based Records Management and Learning Quality

Cloud-based records management plays a pivotal role in supporting mobile learning by ensuring that students have instant, secure, and reliable access to educational resources and records [19] and [11]. The availability and accuracy of educational materials stored in cloud-based systems can influence students’ perceptions of learning quality, as quick and easy access reduces frustration and encourages continuous engagement. Additionally, cloud-based systems promote collaborative learning, which can further improve students’ educational experiences.

Learning Quality as Mediator

Learning quality serves as a mediating factor that connects mobile learning tools and cloud-based records management to student satisfaction. As suggested by [2], students are more likely to feel satisfied with mobile learning environments when the system is reliable, user-friendly, and provides valuable content. In this framework, learning quality reflects how students evaluate their mobile learning experiences based on system design, accessibility, content relevance, and technical performance.

Student Satisfaction as an Outcome

Student satisfaction is the ultimate outcome in the proposed framework. Satisfied students are more likely to continue using mobile learning platforms, engage actively, and achieve better learning outcomes [16]. When mobile learning tools and cloud-based records management contribute positively to learning quality, student satisfaction is likely to increase. This relationship underscores the importance of integrating technology and records management systems to deliver high-quality learning experiences.

Implications of the Framework

The proposed framework provides a valuable guide for researchers, educators, and system developers in designing and evaluating mobile learning platforms. By focusing on the key drivers of learning quality, the framework highlights areas for improvement in both mobile learning tools and cloud-based records management. Additionally, it offers a theoretical foundation for future empirical studies that aim to validate these relationships and further explore the impact of technological advancements on student learning satisfaction.

CONCLUSIONS

This conceptual paper has proposed a framework for assessing the quality of mobile learning through the integration of cloud-based records management among students. The framework highlights the significant roles of mobile learning tools and cloud-based records management in influencing learning quality, which ultimately affects student satisfaction. Mobile learning offers flexibility, accessibility, and interactive experiences, while cloud-based records management ensures seamless, secure, and efficient access to educational resources.

By focusing on these interconnected elements, this study provides a pathway for improving the effectiveness of mobile learning environments. It also emphasizes the need for continuous enhancement of mobile learning tools and cloud-based management systems to meet students’ expectations and improve their overall learning satisfaction.

Future Research Direction

Future research should empirically test the proposed conceptual framework using quantitative methods such as surveys or structural equation modelling to validate the relationships between the variables. Additionally, qualitative studies can be conducted to gain deeper insights into students’ experiences and challenges when using mobile learning systems supported by cloud-based records management. Researchers may also explore the impact of different mobile learning applications, system features, and cloud platforms to further enhance learning quality and student satisfaction.

ACKNOWLEDGMENT

We would like to express our sincere gratitude to the Faculty of Business and Management Puncak Alam Campus, Selangor Branch, Malaysia their continuous support and encouragement throughout the development of this conceptual paper. We are also deeply thankful to our dedicated team, Suryani Che Din and Mazuin Mat Halif, both PhD candidates and an experts in records management, whose valuable contributions, collaboration, and commitment have made this work possible. Your efforts and cooperation are truly appreciated.

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